We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

SALE items are non-returnable

Please note underwear is also non-returnable due to hygiene reasons

Delivery charges are non-refundable

To start a return, you can contact us at sales@jdnonline.co.uk. Please note that returns will need to be sent to the following address: 16 Crane Street, Pontypool, NP4 6LY

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@jdnonline.co.uk.

We do not offer exchanges. However, you can return your item by following our Returns process and place a new order for the desired size or colour.

If approved, your refund will be processed and credited back to the original payment method within 5 working days. Original shipping charges are non-refundable.